Archived: Millpool

Updated 30 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection was carried out by one inspector on 14 August 2017. We gave the provider 48 hours notice of our inspection so we could ensure that someone was present at the service on our arrival. Prior to the inspection we reviewed the contents of notifications received from the service.

The person using the service was unable to verbally communicate their views to us. To assess the care they received we carried out observations and spoke with the provider.

We reviewed the care records for the person and records relating to the management of the service.

Updated 30 September 2017

Millpool is a residential care home registered to provide support to one person with a learning disability within a family home environment. The person using the service was unable to communicate their views verbally. We carried out observations and spoke with the provider to come to an understanding about the quality of the care they received.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

The person using the service had been living within the provider’s family home for 20 years. The provider was the only person who provided them with care and support. The person benefitted from being supported by someone who knew them very well and provided them with consistency and continuity of care.

Systems were in place to ensure the person remained safe. Risks to the person had been adequately planned for and measures were in place to reduce these risks.

The provider had the knowledge, skills and training to provide the person with appropriate support.

The person using the service received appropriate support to maintain healthy nutrition and hydration.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). The person using the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies, systems and the attitude of the provider supported this practice.

The person was treated with kindness and respect. They were enabled to remain as independent as possible.

There was a complaints procedure in place and appropriate individuals were made aware of how to complain.

The person using the service was provided with personalised care and was supported to engage in meaningful activity.

Appropriate individuals were involved in the planning of the person’s care and support.

The provider promoted a culture of openness and honesty between them and other services the person accessed, such as day services.

The provider had systems in place to ensure that the person continued to receive care that met their needs, protected their rights and ensured their wellbeing. This included annual reviews of the person’s care requirements.