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Age UK Darlington - Bradbury House Good

We are carrying out checks at Age UK Darlington - Bradbury House. We will publish a report when our check is complete.

Reports


Inspection carried out on 30 March 2016

During a routine inspection

We inspected this service on 30 March 2016. The inspection was announced. This meant we gave the provider 24 hours’ notice of our intended visit to ensure someone would be available in the office to meet us.

Age UK Darlington Bradbury House was last inspected on 15 October 2013 and was found to be compliant with the required regulations.

The service is registered to provide personal care to people in their own homes. The service currently delivered a bathing service to 17 people to enable them to have a shower or bath in their own home.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager in post.

There was a robust recruitment procedure in place to protect people from cared being delivered by unsuitable staff.

The provider had in place clear guidance to staff regarding gifts and gratuities to prevent people from being placed at risk of financial abuse.

People’s consent was obtained by the provider to provide personal care.

The service had health and safety related procedures, including systems for reporting and recording accidents and incidents. The care records we looked at included risk assessments, which had been completed to identify any risks associated with delivering the person’s care.

People told us when they raised any issues they were dealt with promptly and professionally and everyone we spoke with knew how to speak to the management team at the office if they had any concerns.

People, their relatives and other professionals told us the service was caring. People told us they were treated with dignity and their privacy was respected.

People we spoke with who received personal care felt the staff were knowledgeable, skilled and their care and support package met their needs. People who used the service and their relatives told us that they had a small team of staff, who were reliable and arrived when expected. Staff confirmed that they were not rushed and had time to provide the care people expected.

The provider had in place a statement of confidentiality and staff we spoke to understood the statement.

The provider had in place arrangements to gather information about people before they visited people to assess their needs before delivering the service.

Care plans were reviewed on a regular basis with people who were in receipt of the service.

The service had comprehensive systems to ensure staff were appropriately trained and supported. The service was introducing the Care Certificate for all new staff and staff also had training in dementia care and all were Dementia Friends (this is a scheme run by the Alzheimer’s Society to help people understand about living with dementia).

The service had health and safety related procedures, including systems for reporting and recording accidents and incidents. The care records we looked at included risk assessments, which had been completed to identify any risks associated with delivering the person’s care.

There was a good quality assurance system in place to ensure the service and staff were checked regularly for quality and safety. There were regular staff meetings and incidents and accidents were monitored and reviewed promptly by the registered manager. Age UK Darlington also ensured that people who used the service were contacted on a regular basis to check if the care they received met their needs and they were happy with the service.

Inspection carried out on 15 October 2013

During a routine inspection

Age UK provide a bathing service to people in their own homes and their aim was for people to maintain as much independence as possible. The service provided clear information about what they did and this was given to people considering using the service.

The service provided the same carer for each visit where possible and informed people in writing if there was to be a change. People we spoke with said they liked that they had a consistent person who they could develop trust and a relationship with.

Staff were recruited safely and there were policies in place regarding recruitment and equal opportunities.

People’s needs were recorded in a person centred manner and areas of risk were clearly identified. Records were held securely in the service and were reviewed on a regular basis which included asking people about their view of the service.

We spoke with five people using the service. All of whom were very positive about the bathing service and the staff team. Comments from people about the service included; “It’s nice to have the same person each week”, “I could not criticise anything about the service” and “The whole thing is done very professionally”.

Inspection carried out on 24 September 2012

During a routine inspection

Age UK Darlington is based in Darlington town centre and is registered to provide personal care with the Care Quality Commission. A registered manager and team of carers provide a bathing service to people in their own homes within the borough of Darlington.