About the service
Hampton House is a care home providing accommodation to persons who require nursing or personal care, for up to 37 people. The service provides support to older people. At the time of our inspection there were 32 people using the service. People are accommodated in one adapted building, with a large communal room and access to a secure garden. Each person had a bathroom which contained en-suite facilities.
People's experience of using this service and what we found
People told us they felt safe living at Hampton House. They told us staff knew them well and understood their needs. People were involved in planning and managing their care. Staff worked with people to promote their independence and supported them to manage their own medicines were appropriate.
People enjoyed an active and engaging life at Hampton House. They enjoyed a range of activities and events which were tailored to their needs and preferences.
People were supported by a stable staffing and management team who understood and respected people’s needs. One person told us, “I feel like staff know us. Some of the staff have been here years.” A relative told us, “Staff know people so well, they are so good at meeting the minor needs. They do go the extra mile to ensure [relative] is happy and contented.” The home did not use agency staff. Staff told us they had the skills, time and support they needed to meet people’s needs.
Incidents and accidents were reviewed to reduce the risk of reoccurrence. The management reviewed where accidents occurred to identify any potential trends. Staff were supported to reflect on incidents and medicine errors to enable them to make improvements.
The provider had infection control procedures in place to protect people and prevent the spread of infection. Staff used personal protective equipment (PPE) in accordance with government guidance. People’s friends and family were able to visit the home with no restrictions.
People living at Hampton House were able to make their own decisions. At the time of our inspection, no one was living under the Deprivation of Liberty Safeguards.
The registered manager and deputy manager operated effective systems to monitor the quality of care they provided people living at Hampton House. Staff carried out audits and the registered manager and deputy manager took appropriate action when improvements were needed.
Staff were encouraged to share their ideas and thoughts and were rewarded if an idea was implemented into practice at Hampton House.
People, their relatives and staff spoke positively about the management of the service. They felt that Hampton House was well led and praised the communication they received from the management team. Healthcare professionals spoke positively of Hampton House and how the service met people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Good (published 30 November 2017). At this inspection the rating has remained the same.
Why we inspected
This inspection was prompted by a review of the information we held about this service and the length of time since the last inspection. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hampton House on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.