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Inspection Summary


Overall summary & rating

Good

Updated 17 February 2021

Hampton House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Hampton House is registered to provide accommodation and personal care to 37 older people and people living with a diagnosis of dementia. At the time of our inspection 35 people were receiving support at the service.

The home had a large communal lounge and dining room for people to enjoy, as well as a garden area and areas where people could sit and relax.

We found the following examples of good practice.

¿ The provider (who is also the registered manager) and manager had set up a visiting ‘pod’ in accordance with recognised safe visiting guidance. Additionally, alternative ways, including the use of technology, had supported people’s ability to remain in contact with their relatives. At the time of our visit, visiting had been suspended, which had been communicated with people and their relatives.

¿ Admission to the home was completed in line with COVID-19 guidance. People were only admitted following a negative COVID-19 test result and supported to self-isolate for up to 14 days following admission to reduce the risk of introducing infection into the home.

¿ People’s health and wellbeing was monitored. People were observed for symptoms of COVID-19 and other potential infections. Healthcare professionals had continued to provide clinical support to people when this was required. This included assisting people with COVID-19 vaccinations.

¿ Action had been taken to reduce the risk of infection spreading which had included the correct use of personal protective equipment (PPE). Staff had received training and support in relation to infection control and COVID-19. The managers observed staff practice ensuring they were following the correct use of PPE.

¿ The registered manager and provider had clear plans in relation to the isolation of people affected by COVID-19 and the cohorting of staff to reduce the spread of infection.

¿ People and staff were tested in line with national guidance for care homes.

¿ As part of full infection control measures, laundry and waste arrangements had been correctly implemented to reduce the spread of infection. The home had colour coordinated linen and a laundry room on each floor, which reducing the movement of laundry around the home (and the potential for cross infection).

¿ Cleaning schedules had been enhanced and were followed by care and maintenance staff. This included the additional cleaning of frequently touched surfaces to reduce the risk of infection spreading. Care staff carried out laundry and cleaning tasks. The registered manager explained this promoted staff knowledge and enabled them to maintain the cleanliness of the service.

¿ People told us that the home was clean and that staff wore PPE as required. While people discussed that they missed the frequent physical contact with family, they were happy in the home and enjoyed the company of staff.

¿ The provider’s policy for managing COVID-19 and related infection prevention and control procedures had been reviewed and kept up to date. COVID-19 guidance was also kept up to date for staff reference.

¿ People were being supported with activities and engagements which met their wellbeing needs, in a safe manner. The home had a hairdresser and a chiropodist who solely worked at Hampton House, they had been supported to continue delivering a service at the home in accordance with COVID-19 guidance.

Inspection areas

Safe

Good

Updated 17 February 2021

We were assured the service was following safe and correct infection prevention and control procedures.

Effective

Good

Updated 17 February 2021

Caring

Good

Updated 17 February 2021

Responsive

Good

Updated 17 February 2021

Well-led

Good

Updated 17 February 2021