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Inspection Summary

Overall summary & rating


Updated 14 February 2020

About the service

Advent House is a residential care home providing personal care and accommodation to seven adults living with a learning disability, were on the autism spectrum, or had other complex needs at the time of the inspection. The service can support up to ten people. Advent House accommodates people in one specially designed and purpose built building.

People’s experience of using this service and what we found

People were very happy and settled, and staff clearly knew them very well. Safeguarding concerns were dealt with robustly and thoroughly. Risks were well managed with detailed guidance for staff, and any concerns reviewed and analysed promptly. Amendments to support plans were completed if needed. People were supported by well trained and supported staff who promoted a consistency of approach which was important for some people. Medicines were administered safely, and the home was very clean.

People enjoyed freshy prepared home cooked meals with their peers and were supported by attentive staff who offered discreet assistance at mealtimes, if needed. Staff understood people’s health and social needs well and sought external help when necessary. Visiting professionals commented on the positive atmosphere within the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People enjoyed many outings and trips including holidays and pop concerts.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff were kind and considerate, always ensuring people were included in conversations and their input was encouraged. Staff followed people’s lead where people used non-verbal communication. People helped shape their days and how they liked their care being delivered. Privacy and dignity were respected.

Care documentation was accurate and reflective of people’s needs which we saw supported in practice. End of life wishes needed further discussion with some people although no one was at end of life at the time of inspection. The service was person-centred and quality assurance systems ensured all feedback was integrated into plans for the future. People enjoyed a fulfilled life, accessing the local community regularly.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 20 December 2018) with one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 February 2020

The service was safe.

Details are in our safe findings below



Updated 14 February 2020

The service was effective.

Details are in our effective findings below.



Updated 14 February 2020

The service was caring.

Details are in our caring findings below.



Updated 14 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 14 February 2020

The service was well-led.

Details are in our well-led findings below.