The Care Quality Commission
  • Ambulance service

Secure Care UK Limited

Overall: Good read more about inspection ratings

Unit 1, Burnett Business Park, Gypsy Lane, Keynsham, Bristol, Avon, BS31 2ED (0117) 472 7447

Provided and run by:
Secure Care UK Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment of Patient transport services

Date of assessment: 29 July to 5 September 2025. Secure Care UK Limited provides patient transport services. This was a responsive assessment which looked at patient transport services, in response to limited monitoring information we received from the service.

We rated Secure Care UK Limited as good. In our assessment of patient transport services, we found staff and leaders were committed to improving the experience of care for patients using their secure transport services. The service did this by effectively tracking patient experiences of care for all transport journeys, from the transferring service to the destination service. Senior leaders developed targeted strategies to improve the service, with the needs of the local community and key stakeholders and the local community at the heart of this.

The service had made improvements and was no longer in breach of regulations. Vehicles had been deep cleaned in line with policy. Leaders had oversight of staff induction. Local risks were reflected in risk registers, except for the increased risk of staff injury. Leaders and staff were able to easily access provider policies.

During an assessment of the hospital overall

Date of assessment: 29 July to 5 September 2025. Secure Care UK Limited provides patient transport services predominantly to people who are sectioned under the Mental Health Act 2007 (MHA). This assessment looked at patient transport services, in response to limited monitoring information we received from the service. The overall rating of Secure Care UK Limited has improved from requires improvement to good.

24 January 2023

During a routine inspection

This was the first time we inspected the service. We rated it as requires improvement because:

  • Management systems at this location did not alert leaders when there were risks to patient safety, such as infection prevention control risks, and when staff had not been given required training,
  • We found the patient transport vehicles had not had a deep clean since May 2022.
  • Not all staff had completed all elements of their induction, including modules on first aid and basic life support.
  • Staff were not aware of learning from incidents, complaint, or feedback from governance meetings and national communications.
  • New identification badges issued to new staff were not fit for purpose.

However:

  • Operational staff were clearly passionate about providing high quality care to the people they transported.
  • Staff had access to all the information they needed to care for their patients.
  • Staff used restraint techniques and the vehicle secure cells only when required.
  • Staff did not work in isolation and the new members of staff we spoke with were extremely positive about the support they were given by their colleagues.