Background to this inspection
Updated
28 October 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 August 2015 and was unannounced. The inspection team consisted of one inspector.
We reviewed all the information we had available about the service including notifications sent to us by the manager. This is information about important events which the provider is required to send us by law. We used this information to plan what areas we were going to focus on during our inspection.
During the inspection we spoke with the three people who lived at the service. We also used informal observations to evaluate people’s experiences and help us assess how their needs were being met and we observed how staff interacted with people. We spoke with the provider, the assistant manager and one member of staff. Following our inspection we received written information from two relatives.
We looked at two people’s care records and examined information relating to the management of the service such as health and safety records, recruitment records, quality monitoring audits and information about complaints.
Updated
28 October 2015
The inspection took place on 14 August 2015 and was unannounced.
Mondial provides accommodation and personal care for up to three people who live with a learning disability or who may have mental health needs. The service does not provide nursing care. At the time of our inspection there were three people using the service.
The service was managed on a day-to-day basis by the registered provider with the support of an assistant manager. As a registered person, the provider has legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe because management team and staff understood their responsibilities in managing risk and identifying abuse. People received safe care that met their assessed needs.
Staff had been recruited safely and had the skills and knowledge to provide care and support in ways that people preferred.
The provider had systems in place to manage medicines and people were supported to take their prescribed medicines safely.
The Care Quality Commission (CQC) monitors the operation of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) which apply to care homes. We found the provider was following the MCA code of practice.
People’s health needs were managed effectively with input from relevant health care professionals and people had sufficient food and drink that met their individual needs.
People were treated with kindness and respect by staff who knew them well.
People were supported to maintain relationships with friends and family so that they were not socially isolated.
There was an open culture and the assistant manager supported staff to provide care that was centred on the individual.
The provider had systems in place to check the quality of the service and take the views and concerns of people and their relatives into account to make improvements to the service.