Archived: Mondial

We spoke with two of the three people who used the service. We also spoke with the provider and two staff members. We looked at two people's care records. Other records viewed included staff training and health and safety checks. We considered our inspection findings to answer questions we always ask; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?

This is a summary of what we found;

Is the service safe?

When we arrived at the service a staff member looked at our identification and asked us to sign in the visitor's book. This meant that the appropriate actions were taken to ensure that the people who used the service were protected from others who did not have the right to access their home.

The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We found that staff had been trained to understand when an application should be made, and how to submit one. We saw that the staff were provided with training in safeguarding vulnerable adults from abuse, Mental Capacity Act (MCA) 2005 and DoLS. This meant that staff were provided with the information that they needed to ensure that people were safeguarded.

The service was safe. We saw records which showed that the health and safety in the service was regularly checked. This included regular fire safety checks, which meant that people were protected in the event of a fire. The service was safe, clean and hygienic.

Is the service effective?

People told us that they felt that they were provided with a service that met their needs. One person said, "I am very happy living here."

People's care records showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The records were reviewed and updated which meant that staff were provided with up to date information about how people's needs were to be met.

Is the service caring?

We saw that the staff interacted with people living in the service in a caring, respectful and professional manner. People told us that the staff treated them with kindness.

People's preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with their wishes.

Is the service responsive?

People who used the service were provided with the opportunity to participate in activities which interested them. People's choices were taken in to account and listened to.

People's care records showed that where concerns about their wellbeing had been identified the staff had taken appropriate action to ensure that people were provided with the support they needed. This included seeking support and guidance from health care professionals, including a doctor and district nurse.

Is the service well-led?

The service worked well with other agencies and services to make sure people received their care in a joined up way.

The service had a quality assurance system and records reviewed by us showed that identified shortfalls were addressed promptly. As a result the quality of the service was continuingly improving.

People told us they liked living at the service. One person told us, 'I am very settled here.' Another told us, 'That was a lovely dinner; we do get good meals here.' We saw staff interact positively with people and they demonstrated an excellent knowledge and familiarity of the people they cared for. People were encouraged to maintain their interest and be involved with the community.

We saw that medicines were stored and administered correctly.

The service was clean and well maintained. We were not assured that people were always protected from the risks associated with electricity as portable appliance testing had not been completed.

Staff told us they felt supported and one member of staff was starting a further qualification. However, we were not provided with evidence that staff had had training relevant to their role.

Care records and policies were easily accessible but we found that care plans had not been reviewed, therefore we were not assured that records were accurate, up to date and fit for purpose.