Cornwell House, Beehive Care

Updated 5 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

the Abbeyfield Ferring Society is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Abbeyfield Ferring Society accommodates up to 20 people in one adapted building. Some people who used the service were living with dementia.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced so the provider, registered manager and staff team did not know we would be visiting.

What we did:

Before the inspection we reviewed information, we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

During the inspection we spoke with five people who used the services and four regular visitors to ask about their experience of the care provided. We spoke with the registered manager and five members of staff. We also observed care practices. We reviewed a range of records that included four care plans, daily monitoring charts and medicines records. We also looked at a range of records relating to the management and monitoring of the service. These included audits, policies and maintenance checks.

Updated 5 June 2019

About the service:

The Abbeyfield Ferring Society, known as Cornwell House, is a care home that provides personal care for up to 20 older people. At the time of the inspection, there were 19 people living at the service. We visited the service on 25 April 2019 and received information from the service up until 30 April 2019.

People’s experience of using this service:

People told us they felt safe, they were relaxed and familiar with the staff and each other. People were cared for by a consistent and compassionate staff team who had received appropriate training to carry out their roles.

People’s dietary needs and preferences were assessed and where needed, people received support to eat and drink. Mealtimes were a social occasion.

People were supported to access health care services and they received assistance to take their medicines as prescribed.

People received care that was compassionate, respectful and responsive to their individual needs. Staff understood people’s individual needs and how to provide the care and support they needed.

Care plans were being transferred to an electronic system. They did not contain all the information that staff knew about people. The registered manager had identified this and had a plan to improve record keeping.

People and their relatives knew how to complain and were confident that they were listened to.

One person was receiving end of life care at the time of our inspection visit. The staff were proud of the care they had provided at the end of people’s lives.

The registered manager and staff shared a clear vision about the quality of care and service they aimed to provide. They worked in partnership with other organisations and the local community to make continuous improvements and develop best practice.

More information is in detailed findings below.

Rating at last inspection:

The last inspection took place in September 2016. The overall rating was Good (report published in October 2016).

Why we inspected:

This was a planned inspection based on the rating from the last inspection. The service remained rated Good overall.

Follow up:

We will monitor information received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.