We carried out a review of the data available to us about Visiting Angels - South Middlesex on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Visiting Angels - South Middlesex, you can give feedback on this service.
Visiting Angels – South Middlesex is a domiciliary care agency providing personal care and support to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 12 people were receiving support with personal care.
People’s experience of using this service and what we found
People using the service, their families and staff were happy with the care provided. They liked the care givers (staff employed by the agency) and had good relationships with them. They had been involved in planning and reviewing their care and felt their decisions were respected.
The staff felt well supported. They had a range of training and were able to discuss their roles with the management team. There were systems for recruiting staff to make sure they suitable and had the skills and knowledge needed to care for people.
The registered manager and directors worked closely as a team, managing the service and delivering care. They had a good knowledge of the people using the service and staff. They dealt with incidents, accidents and complaints appropriately and had effective systems for monitoring the quality of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection
This service was registered with us on 28 April 2021 and this is the first inspection.
Why we inspected
We inspected the service based on the date they were registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.