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Ebury Court Residential Home Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 25 December 2018

Ebury Court is a residential care home providing care for up to 39 older people, many of whom have dementia. At the time of our inspection there were 37 people using the service.

At the last inspection in December 2015 the service was rated Outstanding. At this inspection we found the evidence continued to support the rating of Outstanding and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Ebury Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Ebury Court has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

There were excellent training and development opportunities for staff that were often bespoke and tailored to staff’s individual learning needs. Staff could develop their learning at a journal club by bringing social care articles for discussion and reflection with other staff, people or residents. Staff had monthly supervision where reflection on development was emphasised.

People were extremely complimentary about the food stating it was “great” and we observed exquisite meal presentation for those with dietary requirements. Staff support of healthcare professionals was exemplary with said professionals highlighting the service was better than others in the local area.

People’s care plans were personalised and these were used to provide tailored individual activities. There were excellent activities that engaged, included and involved people, particularly those with dementia. The provider had created bespoke care programs that they were able to evidence benefitted people in multiple ways. The service provided excellent end of life care that was viewed by professional bodies as gold and/or platinum standard. The service was visited by healthcare professionals, nationally and internationally, due to the recognition of high standards of care provided by trade bodies and academic institutions.

People, relatives and staff all thought the service was extremely well led and that the management team cared deeply about people. Staff felt the provider invested in them and were able to tell us how they felt the service had gone above and beyond the remit of just an employer. People and staff all participated in, and had involvement in the running of service through meetings and transparent relationships with management. People and staff told us they had a voice within the service and that they trusted the provider to listen. The provider had forged beneficial links with community partners, academic institutions and professional bodies that enhanced and enriched the lives of people completely remote from the service as well as those in their local community. The service had won numerous awards and accolades demonstrating their excellence in staff development, dementia and end of life care.

People told us they felt safe at Ebury Court. Staff understood how to safeguard people from harm and knew what to do if they suspected abuse. Staff knew how to administer and store medicines safely. There were robust infection control procedures in place. People and staff told us there were enough staff to meet their needs. The provider had safe recruitment practices that meant only suitable staff were employed.

People told us they were treated with kindness and compassion. People could express their views and had choic

Inspection areas

Safe

Good

Updated 25 December 2018

The service remains Good.

Effective

Outstanding

Updated 25 December 2018

The service has improved to Outstanding.

The training development opportunities for staff were excellent and tailored to individual training needs.

There was opportunity for staff to develop through reflection on topics relevant to them and people they worked with.

People's needs were assessed and assessments were rich in detail meaning that staff knew who people were and what they liked and disliked.

Staff were received regular supervision and appraisal and felt supported by the management team.

People were supported to eat and drink healthily and the service went the extra mile when assisting people with dietary requirements.

People's access to healthcare was extremely good and healthcare professionals thought highly of the service.

The service was complaint with the Mental Capacity Act (2005) and sought people's consent before supporting them.

Caring

Good

Updated 25 December 2018

The service remains Good.

Responsive

Outstanding

Updated 25 December 2018

The service remains Outstanding.

Well-led

Outstanding

Updated 25 December 2018

The service remains Outstanding.