About the service Berkeley Court is a residential care home providing personal care for up to 78 people. Some people using the service were living with dementia. At the time of our inspection there were 56 people using the service. Care is provided across six units, within one purpose-built building. At the time of our inspection, five units were in operation and one unit was undergoing a refurbishment.
People’s experience of using this service and what we found
The provider had a process in place to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. Risks associated with people's care had been identified and assessments were in place to minimise risks occurring. The provider had a recruitment system in place to ensure appropriate staff were employed.
The registered manager could evidence that maintenance checks had been carried out to ensure the building was meeting health and safety requirements. Accidents and incidents were analysed to ensure trends and patterns were identified to minimise future incidents. Systems were in place to ensure people received their medicines as prescribed.
People's needs were assessed, and care and treatment delivered in line with them. Although staff felt supported and told us they received training which gave them the knowledge to carry out their role, a small proportion of training required updating. We have recommended the provider takes action to ensure staff training is updated. People were assisted to eat and drink and were offered choice in line with their needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We spent time observing staff interacting with people who used the service. Staff were considerate, caring and thoughtful. We saw staff respected people's privacy and dignity by closing doors and curtains where appropriate.
People received person centred care which met their needs and took into consideration their preferences. People and relatives, we spoke with felt involved in their or their family member’s care.
The provider had a complaints procedure and kept a log of concerns received. Concerns were used to improve the service.
The provider had a quality assurance system in place and ensured audits were carried out frequently to identify any issues. Action plans were used to ensure issues were quickly resolved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was requires improvement, (published on 29 April 2021).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.