Berkeley Court

Updated 20 May 2025

Date of inspection: 29 May 2025 to 3 June 2025. The inspection was carried out because we had received concerns about peoples' safety in relation to falls. The service is a residential home providing accommodation for persons who require personal care, some of whom are living with dementia. During this assessment we looked at 5 quality statements. The service was providing regulated activity to 74 people at the time of the assessment.

We found staff were knowledgeable about people’s risks. However, some records to guide staff on how to support people safely and effectively were not always accurate. Following our feedback the risk assessments were immediately updated.

Staff knew people well and there were sufficient staff deployed, and staff were suitably recruited and trained. Staff were seen to be kind and respectful to people.

The provider had effective systems in place to ensure people were safeguarded from potential harm and abuse.

The provider promoted people’s independence and staff understood the importance of supporting people to maintain their independence. Staff knew about people’s health needs, personal preferences and ensured people’s consent was always received and choices given.

Updated 20 May 2025

People received care and support which met their identified needs. People and their relatives spoke positively about the care and support they received from staff. People and relatives told us, “I’ve got great confidence in the staff. They are present. The staff are great. They are really nice and friendly” and “As a family member you feel involved. Yes, they tell me what they are doing. Since [my relative] has come in, they do right by [them].”

People told us they felt safe living at Berkley court. People’s preferences and choices were respected by staff, and they were encouraged to remain independent. The provider ensured people had access to the care and support they required, and that people did not encounter barriers when accessing care and support.