All inspections: Kayla Supported Living Ltd

Dates of assessment: 5 March to 12 April 2026. We visited the service on 5 March 2026. The assessment took place after the Care Quality Commission suspended the provider’s registration to provide personal care due to serious concerns identified at our inspection on 30 and 31 January 2026.The suspension was for a period of 6 weeks during which time other domiciliary care services took over the care of the 2 people using the service.Kayla Supported Living Ltd is a domiciliary care service that provides personal care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided.Due to the suspension the service was not currently supporting anyone with a regulated activity. However, we assessed whether improvements to systems and processes had been made to allow the service to deliver care safely and appropriately.The provider's suspension period has now ended.At our last assessment, the provider was in breach of 5 regulations relating to person centred care, safe care and treatment, staffing, good governance and fit and proper persons.At this assessment, we found enough improvements and decided not to take any further serious enforcement action, although the provider remained in breach of the 5 regulations.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements.Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

Dates of assessment: 29 January to 3 February 2026. The assessment was triggered in response to risk. Kayla Supported Living Ltd is a domiciliary care service that provides personal care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 2 people with personal care.

We identified 5 breaches of regulation relating to person centred care, safe care and treatment, staffing, good governance and fit and proper persons. There was a lack of oversight at the service and quality assurance systems and processes were not in place. People’s care was not person-centred and risks to people were not managed safely. Medicines were not managed safely. There was a failure to identify and monitor the experiences of people using the service. There were no records available to evidence staff had been recruited safely and staff did not receive training or support.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

About the service

Kayla Supported Living Ltd is a domiciliary care service providing personal care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. CQC only inspects this kind of service where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there was one person receiving personal care from the service.

People’s experience of using this service and what we found

The application of prescribed topical creams was recorded in daily notes, but following our inspection, the registered manager introduced a medicine administration record as well as a system of auditing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was no formal recording of mental capacity. Following our inspection, a suitable assessment of capacity and best interest decision were put in place.

The staff team understood how to recognise the signs of possible abuse. We were not fully assured that appropriate reporting procedures were understood correctly, but steps have been taken to address this.

Feedback from a relative demonstrated they were very pleased with the care provided by both the registered manager and nominated individual. This was person-centred and recognised the need to promote independence. Staff placed importance on maintaining privacy and dignity when providing personal care, and the relative said they were happy with this.

Issues found at this inspection had not been identified by the provider beforehand. The service was well run by a registered manager who was enthusiastic and eager to learn. Following our inspection, they made contact with a local registered managers’ network which showed their interest in developing and expanding their service.

Risks had been assessed, monitored and reviewed and staff understood what these were. There were sufficient numbers of staff who always arrived on time and stayed the full duration of the call. Staff always wore PPE to reduce the risk of passing on infectious diseases, including COVID-19.

Both staff members were capable of addressing healthcare needs. They were able to spot signs of health deterioration and shared this with their relatives.

Staff had been trained in key subjects, although the nominated individual needed refresher dementia care training. This was dealt with following our inspection.

Care records were person-centred and suitably reflected individual needs and preferences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 27 April 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Kayla Supported Living Ltd

All Inspections

During an assessment under our new approach

During an assessment under our new approach

24 June 2022

During a routine inspection