Kayla Supported Living Ltd

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Inadequate

• Caring

  Inadequate

• Responsive

  Inadequate

• Well-led

  Inadequate

Our view of the service

Dates of assessment: 5 March to 12 April 2026. We visited the service on 5 March 2026. The assessment took place after the Care Quality Commission suspended the provider’s registration to provide personal care due to serious concerns identified at our inspection on 30 and 31 January 2026.The suspension was for a period of 6 weeks during which time other domiciliary care services took over the care of the 2 people using the service.Kayla Supported Living Ltd is a domiciliary care service that provides personal care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided.Due to the suspension the service was not currently supporting anyone with a regulated activity. However, we assessed whether improvements to systems and processes had been made to allow the service to deliver care safely and appropriately.The provider's suspension period has now ended.At our last assessment, the provider was in breach of 5 regulations relating to person centred care, safe care and treatment, staffing, good governance and fit and proper persons.At this assessment, we found enough improvements and decided not to take any further serious enforcement action, although the provider remained in breach of the 5 regulations.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements.Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

People's experience of this service

We were unable to gain information about people’s experience of the service because the provider had not been delivering a regulated activity since the last inspection.