Kayla Supported Living Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant services were not planned or delivered in ways that met people’s needs.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

This service scored 29 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We could not make a judgement as there was not enough evidence for us to rate this quality statement.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

There were some shortfalls in how the provider understood the diverse health and care needs of people and their local communities, so care was not always joined-up, flexible or supportive of choice and continuity.

Since the last assessment the provider had reviewed some care documentation to include details of healthcare professionals involved in people’s care. This meant staff would know who to contact if the need arose.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

We could not make a judgement as there was not enough evidence for us to rate this quality statement.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

The provider did not make it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff did not involve people in decisions about their care or tell them what had changed as a result.

At our last assessment we found systems were not in place for people to share feedback, or raise complaints about their care, treatment and support.

The provider said they intended to develop documents and systems for people to provide feedback about their care but was not sure how they would manage this. They had not made any progress with this at the time of our assessment.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

The provider made sure that contact details were in place for people to access the care, support and treatment they needed when they needed it.

Information about how to access health and social care professionals had been added to people’s care documentation. This meant staff would know who to contact if the need arose. We were not able to assess if this had been effective as the service had not been providing care and support to people.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

We could not make a judgement as there was not enough evidence for us to rate this quality statement.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.

We could not make a judgement as there was not enough evidence for us to rate this quality statement.

Scores and ratings have not been changed for this assessment and are based on the previous inspection. This is because no regulated activity was being delivered at the time of this assessment.