Winash Rest Home provides care and accommodation for up to 32 older people. At the time of our inspection there were 29 people living at the home. The home is not purpose built and has accommodation arranged over three floors; there is one passenger lift. On the ground floor and first floor there are bedrooms and communal facilities. The remaining bedrooms are on the second floor. The home is situated in a residential area of Clevedon. The inspection took place on 26 April 2016 and was unannounced.
There were two registered managers in post. One of the registered managers was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives said the home was a safe place. Systems were in place to protect people from harm and abuse and staff knew how to follow them. The service had systems to ensure medicines were administered and stored correctly and securely.
Staffing levels were good and people also received good support from health and social care professionals. Risk assessments had been carried out and they contained guidance for staff on protecting people.
People were complimentary of the food provided. Where people required specialised diets these were prepared appropriately.
People’s rights were protected because the home followed the principles of The Mental Capacity Act 2005 where people lacked capacity to make decisions for themselves.
Staff were well supported and well trained. Staff understood people's needs and provided the care and support they needed.
Staff had built trusting relationships with people. People were happy with the care they received. Staff interactions with people were positive and caring.
There were organised activities and people were able to choose to socialise or spend time alone.
People made choices about their day to day lives. They were part of their community and were encouraged to be as independent as they could be.
People, and those close to them, were involved in planning and reviewing their care and support. There was good communication with people's relatives. Relatives visited regularly and felt their views were listened to and acted on.
People liked and trusted the registered manager and provider. All staff worked hard to provide the best level of care possible to people. The aims of the service were well defined and adopted by the staff team.
There were quality assurance processes in place to monitor care and safety and plan on-going improvements. There were systems in place to share information and seek people's views about their care and the running of the home.