Winash Rest Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Winash Rest Home is a residential care home for older people. The assessment was started on 11 January 2024 and finished on the 24 January 2024. The assessment included a site visit on the 11 January 2024. We reviewed 5 quality statements; Safeguarding, Involving people to manage risk, Safe and Effective staffing, Independence choice and control and Equity in experiences and outcomes. We found since our last inspection the service has remained rated as Good overall. People were supported by staff who knew them well and care plans contained important information. Improvements were required to undertaking Mental Capacity Assessments and making referrals to Deprivation of Liberty Safeguards (DoLS) and the local authority safeguarding team as the management were not always completing these when required. (DoLS) is the procedure prescribed in law when it is necessary to deprive a resident or patient of their liberty who lacks capacity to consent to their care and treatment in order to keep them safe from harm. Improvements were also required to sending formal notifications to us (The Care Quality Commission) when required. Staff knew people well and when to report concerns to management in the home. People were supported to access the community and have visits from their friends and family. People were encouraged to maintain their independence and their views were sought by staff who promoted their choice and control.

People's experience of this service

People and relatives felt the service was safe and people were happy with the support provided by staff. People felt supported by staff with their individual needs and were able to summon assistance should they need it. Comments included, “I know I can press the bell if I want but I’m fairly independent. I need help getting out of the bath and they come reasonably quickly. They assess me routinely”. Another person told us, “I’m pretty independent but anything I do want they help me with”. I use the alarm call as I have panic attacks in the night – always come and make me a cup of tea and biscuits, they are very loving”. People spoke positively of the choice and control they had with their care and support. This included accessing activities and seeing friend’s and family and accessing the community. One person told us, "I need help with dressing and washing, staff are always kind". Another person told us, “I'm pretty independent but I need help with a bath, the girls [that help me] are thoroughly nice people”. One family member told us, “(Name is) quite happy here and there’s plenty of activities going on".