7 July 2023
During a routine inspection
Logos Heart Care is a domiciliary care agency which provides care and support for people in their home. At the time of the inspection the service were providing support for one person who was receiving the regulated activity of personal care.
People’s experience of using this service and what we found
The provider had a robust recruitment process which enabled them to ensure new care workers had the appropriate skills for the role. There were policies in place for the investigation of incidents and accidents, safeguarding and complaints to identify if any lessons could be learned to improve the care provided. The relative confirmed they felt their family member was safe when they received care.
The provider had identified a range of training as mandatory so they could meet the support needs of the person which had been completed by the care worker. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Support needs were assessed before the care visits started to ensure the provider could meet the person’s need.
Care was provided in a person-centred manner and the care plan provided details on how the person wanted their support provided. The care plan identified the person’s cultural and religious preferences. The relative felt the care worker supported their family member in a kind and caring manner as well as ensuring their dignity and privacy was respected. Communication support needs were identified in the care plan and met.
The provider had a range of processes to monitor the quality of the care provided. The care worker felt they were support by the manager. The relative confirmed they and the family member were happy with the care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 April 2021 and this is the first inspection.
Why we inspected
The inspection was conducted based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.