Logos Heart Care

Updated 25 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

The service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. The owner of the service was the manager for the service, and they were in the process of applying to become the registered manager.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 5 July 2023 and ended on 10 July 2023. We visited the location’s office on 7 July 2023.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with the relative of a person using the service and we contacted the care worker via email. We spoke with the manager during the inspection. We looked at a range of records which included the care record for 1 person, the recruitment records for 1 care worker and a range of records including those used for monitoring the quality of the service, such as audits, minutes of meetings and policies.

Updated 25 August 2023

About the service

Logos Heart Care is a domiciliary care agency which provides care and support for people in their home. At the time of the inspection the service were providing support for one person who was receiving the regulated activity of personal care.

People’s experience of using this service and what we found

The provider had a robust recruitment process which enabled them to ensure new care workers had the appropriate skills for the role. There were policies in place for the investigation of incidents and accidents, safeguarding and complaints to identify if any lessons could be learned to improve the care provided. The relative confirmed they felt their family member was safe when they received care.

The provider had identified a range of training as mandatory so they could meet the support needs of the person which had been completed by the care worker. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Support needs were assessed before the care visits started to ensure the provider could meet the person’s need.

Care was provided in a person-centred manner and the care plan provided details on how the person wanted their support provided. The care plan identified the person’s cultural and religious preferences. The relative felt the care worker supported their family member in a kind and caring manner as well as ensuring their dignity and privacy was respected. Communication support needs were identified in the care plan and met.

The provider had a range of processes to monitor the quality of the care provided. The care worker felt they were support by the manager. The relative confirmed they and the family member were happy with the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 April 2021 and this is the first inspection.

Why we inspected

The inspection was conducted based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.