During an assessment under our new approach
Date of Assessment: 20 and 21 October 2026. Colbury House Nursing Home provides accommodation with personal care for up to 58 people. Accommodation is arranged over 2 floors with stair and lift access. At the time of this inspection there were 49 people living at the service. This was a comprehensive inspection, and we reviewed all the quality statements.
Leaders and staff had fostered a warm and inclusive environment where people and their families felt welcomed, safe, valued and supported. Kindness, compassion and respect were evident throughout the service and consistently demonstrated in staff interactions and the care people received.
Records showed staff were recruited safely and had the skills and experience required to meet people's needs. Safeguarding procedures were followed, with effective systems in place to identify, manage and respond to concerns. Learning from incidents was recorded and shared with the wider staff team. Staff we spoke with told us they felt confident raising concerns about safety and were assured they would be listened to. Medicines were managed safely, and routine safety checks were carried out on the environment and equipment. Fire risks had been assessed and were appropriately managed. Some areas of the service needed refurbishment, and the provider told us this was currently being reviewed.
People's needs were assessed and reviewed regularly. Staff worked well with healthcare professionals to monitor outcomes and support people's ongoing health and wellbeing. Risk assessments were in place, and care plans provided clear guidance to help staff manage risks and promote safety. Records showed people had enough to eat and drink.
Effective governance and oversight systems were in place, supported by a range of audits and quality assurance checks. Staff spoke positively about the registered manager and management team, describing them as “approachable” and “attentive.”