- Care home
Colbury House
Assessment report published 9 November 2026
Contents
Ratings
Our view of the service
Date of Assessment: 20 and 21 October 2026. Colbury House Nursing Home provides accommodation with personal care for up to 58 people. Accommodation is arranged over 2 floors with stair and lift access. At the time of this inspection there were 49 people living at the service. This was a comprehensive inspection, and we reviewed all the quality statements.
Leaders and staff had fostered a warm and inclusive environment where people and their families felt welcomed, safe, valued and supported. Kindness, compassion and respect were evident throughout the service and consistently demonstrated in staff interactions and the care people received.
Records showed staff were recruited safely and had the skills and experience required to meet people's needs. Safeguarding procedures were followed, with effective systems in place to identify, manage and respond to concerns. Learning from incidents was recorded and shared with the wider staff team. Staff we spoke with told us they felt confident raising concerns about safety and were assured they would be listened to. Medicines were managed safely, and routine safety checks were carried out on the environment and equipment. Fire risks had been assessed and were appropriately managed. Some areas of the service needed refurbishment, and the provider told us this was currently being reviewed.
People's needs were assessed and reviewed regularly. Staff worked well with healthcare professionals to monitor outcomes and support people's ongoing health and wellbeing. Risk assessments were in place, and care plans provided clear guidance to help staff manage risks and promote safety. Records showed people had enough to eat and drink.
Effective governance and oversight systems were in place, supported by a range of audits and quality assurance checks. Staff spoke positively about the registered manager and management team, describing them as “approachable” and “attentive.”
People's experience of this service
People and their relatives were consistently positive about the care and support received. People told us they felt safe and their relatives agreed. One person told us, “I am safe here, and the staff won’t let any harm come to me.” People told us staff supported them in a kind and respectful way, and that their choices were respected. Staff were referred to as “caring”, “lovely” and “excellent.”
People told us they had enough to eat and drink and that there was plenty of choice available. Mealtime observations showed people were supported according to their individual needs and had access to snacks and drinks throughout the day.
There was a wide range of activities available for people to take part in if they chose to. This included entertainment, crafts, baking, games, exercises, a mobile library and day trips. People told us they valued the opportunity to do different things. One person said, “The activities are excellent. There’s a whole range of music. Yesterday was country and western which we really enjoyed. There has been line dancing, a male singing group, a lady singer today and a violinist too.”
We observed positive interactions between people and staff. There was a friendly and relaxed atmosphere, with lots of engagement and laughing amongst people, and staff.
People and their relatives felt able to raise concerns and were confident they would be listened to. Residents’ meetings, feedback opportunities and the provider’s “You Said, We Did” approach showed how people’s views were used to improve the service. Overall, people felt safe, valued and supported to live the lives they chose. One person said, “It’s a good laugh here. We enjoy life and there is lots to do.”