Updated 29 October 2025
Date of inspection: 06 November 2025 to 19 November 2025. Sylvian Care Southampton is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 27 people were receiving support with personal care.
We inspected to check if improvements had been made following our last inspection. The provider was previously in breach of the legal regulations in relation to the safe use of medicines, failing to ensure safeguarding systems were effective and good governance.
Improvements were found at this inspection and the provider was no longer in breach of these regulations.
People were supported to have choice and control and were involved in planning their care. Staff assessed and mitigated risks and care plans guided safe practice. Medicines were mostly managed safely, although there was scope for clearer care planning and recording in relation to the application of creams. Governance systems had improved, and the provider was keen to learn and to continue to improve the service. Complaints were acted on, however some records for complaints needed to be more robust. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to enable people to express any concerns or complaints they may have with senior staff.