- Homecare service
Sylvian Care Southampton
Assessment report published 2 December 2025
Contents
Ratings
Our view of the service
Date of inspection: 06 November 2025 to 19 November 2025. Sylvian Care Southampton is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 27 people were receiving support with personal care.
We inspected to check if improvements had been made following our last inspection. The provider was previously in breach of the legal regulations in relation to the safe use of medicines, failing to ensure safeguarding systems were effective and good governance.
Improvements were found at this inspection and the provider was no longer in breach of these regulations.
People were supported to have choice and control and were involved in planning their care. Staff assessed and mitigated risks and care plans guided safe practice. Medicines were mostly managed safely, although there was scope for clearer care planning and recording in relation to the application of creams. Governance systems had improved, and the provider was keen to learn and to continue to improve the service. Complaints were acted on, however some records for complaints needed to be more robust. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to enable people to express any concerns or complaints they may have with senior staff.
People's experience of this service
People were supported to live safely and comfortably in their own homes. People spoke positively about the quality of their care and treatment. They felt safe and were happy with the care they received. People felt there were enough staff to support them. They were treated with respect and dignity and felt they could raise concerns. Comments included, “They are all very lovely”, “All are absolutely beautiful, not one not up to scratch”, “They respect my privacy”, “They are always positive and friendly. They give him a nice welcome.” People told us they were listened to and consulted when planning and agreeing how their care and support should be provided.
We received positive feedback about the service and management. A relative told us, “I think the whole company perform to an extremely high level and I have absolutely no hesitation in recommending them to anyone searching for care, whether long or short term. They exceeded my expectations and offer a more dedicated and flexible service than I have experienced or heard about from others.”