Ansa Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People told us the care they received made a positive impact on their lives. A person said, “We agreed the care plan, and that has been updated in response to changes, for example, the lunch call is a new thing.” Another person said, “I absolutely rely on them to be able to get up in the morning, and safely back in bed at night.” We visited three supported living schemes and observed people were supported in a person centred and respectful way. People we spoke with were happy and told us they had a good life. One person said, “Life is great, I enjoy living here.” People were empowered to achieve goals and outcomes. A person told us staff had recently supported them to fulfil their dream of going on an aeroplane.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff had received training in equality and diversity and knew how to support people in a way that took account of their abilities and lifestyle choices.Care plans were holistic and reflected people’s needs including those related to protected characteristics under the equality Act. Staff respected people’s individuality and supported each person in a non-discriminatory way. Staff had received approved training to support people with a learning disability and autistic people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.