Ansa Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff were kind and supported them well. A person said of the staff, “They are friendly and get on with their job. They are all good at treating me with dignity and respect.” Another person said, “On the whole they work hard but also, I have become more assertive, and they are happy to comply with my preferences.” People living in supported living told us they were able to make choices about how to spend their time, friendships and aspects of everyday living.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always ensure staff felt supported and treated well. Some staff felt the provider did not always care about or promote their wellbeing. We received negative feedback from some staff about their working arrangements. Some of our findings were in line with what staff were telling us and we spoke to the provider about this. We signposted staff and the provider to national working time regulations and the Advisory, Conciliation and Arbitration service (ACAS) who provide impartial advice on workplace rights, rules and best practice. The provider spoke to ACAS during the assessment and provided verbal assurance to us they would implement the advice provided to them with immediate effect. Other staff told us they felt supported and had been given opportunities to progress and gain qualifications. One staff member had recently won ‘Support worker of the year’ at West Sussex partners in care award.