- Homecare service
Ansa Care
Assessment report published 16 July 2025
Contents
Ratings
Our view of the service
Date of assessment 7 May 2025 to 4 June 2025.
Ansa Care is a domiciliary care service providing support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment 31 people were receiving the regulated activity of personal care. The service supported people living with health and neurological conditions, physical disabilities and general frailty. Some people supported had a learning disability. The provider was working in line with national best practice guidance for people with a learning disability and autistic people.
The inspection was undertaken to assess improvements since the last inspection (published 31 August 2022). Improvements had been made and risks to people were now managed safely. The rating has now improved to good.
Some staff did not always feel respected or treated well. Assessments for the regulated activity of personal care were not always clear. People received safe person-centred care. Safeguarding procedures protected people from abuse. Medicines were managed and administered safely. There were enough skilled staff to ensure people’s safety and meet their needs. Risk management processes supported people’s safety, independence and wishes. There was provider oversight of the service and governance systems supported good care.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
People's experience of this service
People were happy with the care they received and felt safe with the staff who were supporting them. People told us they were treated with kindness and dignity by staff who were respectful of their individual needs and personal preferences. Person centred care planning enabled people to have choice and control over their lives. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in planning and reviewing their care and feedback was acted upon and used to improve their care experiences. People told us they received a reliable service and there were enough staff to safely meet their needs. Health and social care professionals provided positive feedback about outcomes for people.