You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Updated 2 May 2017

Brook Euston is part of a larger organisation, Brook Young People, and is one of three centres operated across London, which provide confidential sexual health services, support and advice to young people under the age of 25. Brook Euston is registered to provide care and treatment under the following regulated activities: diagnostic and screening services, family planning and treatment of disease, disorder or injury.

During the inspection, we reviewed documentation such as care and treatment records. We spoke with young people attending the clinics and staff working at the service to seek their views about the service. We also received feedback from the local commissioners about their views of the service.

We found:

  • The service ensured young people were protected from avoidable harm. Safeguarding of children and young people was effectively monitored using assessment procedures and managed proactively and effectively by staff trained to recognise early the signs of abuse.

  • There were robust policies and procedures in place to guide staff in their practice and ensure the safety of young people. Openness and transparency about safety was encouraged.

  • Confidential and personal information was stored securely.

  • The service ensured up to date care and treatment was delivered to young people and based on national guidelines. This included standards embodied within the ‘Health promotion for sexual and reproductive health and HIV: Strategic action plan’, 2016 to 2019 (Public Health England, 2015), and ‘You’re Welcome’ quality criteria for young people friendly health services (Department of Health 2009). The service was “You’re welcome” accredited.

  • The service participated in and used the outcomes from local and national audits to develop and implement care and treatment pathways for young people.

  • Staff worked well together as part of a multidisciplinary and multi-agency team to coordinate and deliver patient-centred care and treatment effectively. We saw evidence staff were actively committed to working collaboratively with external organisations, local network and commissioners in order to deliver joined up care for young people.

  • The privacy, dignity and confidentiality of young people attending the service was protected and staff treated them respectfully at all times.

  • Staff treated young people as individuals and there was a strong visible young person centred culture and involvement within the service.

  • We saw that the feedback from young people who used the service and stakeholders was consistently positive. Young people gave us clear examples, which demonstrated the value they placed upon the service and how staff supported them.

  • The service was planned at suitable times with the aim of meeting the needs of young people and to ensure the service was convenient and accessible to the local population. For example, the provision of a Saturday morning clinic.

  • The facilities and premises were suitable for the delivery and effectiveness of the service.

  • There was a proactive approach to understanding the needs of different groups of young people and to deliver services in a way which supported them and demonstrated equality.

  • The local leadership shaped the culture through effective engagement with staff and young people who used the service. For example, young people were on the Brook board of trustees.

  • Staff told us they felt respected and valued by their colleagues and managers.

However:

  • We were not assured that staff were reporting and recording incidents as required. The number of incidents reported at Brook Euston (5) was low compared to the Brook London clinics average (13) for that reporting period.

  • Young people frequently experienced a delay in waiting times prior to seeing a member of staff.

Inspection areas

Safe

Updated 2 May 2017

  • The service ensured young people were protected from avoidable harm. Safeguarding of children and young people was effectively monitored using assessment procedures, and managed proactively and effectively by staff trained to recognise early signs of abuse.
  • There were robust policies, procedures and proforma in place to guide staff in their practice and ensure the safety of young people. Openness and transparency about safety was encouraged among staff.
  • The service had a system in place for staff to report, discuss, investigate and learn from incidents.
  • The facilities and premises were clean and suitable for the delivery and effectiveness of the service and in accordance with infection and control practice.
  • Medicines were stored and managed appropriately by staff. There was guidance and information on the safe management of medicines for staff.
  • Staff were 100% compliant with their mandatory training.

However,

  • There was a low level of incident reporting at the clinic compared to the other Brook London clinics.

Effective

Updated 2 May 2017

  • Care and treatment for young people was planned and delivered in line with up to date research, national guidelines and legislation. This included standards embodied within the ‘Health promotion for sexual and reproductive health and HIV: Strategic action plan’, 2016 to 2019 (Public Health England, 2015), and ‘You’re Welcome’ quality criteria for young people friendly health services (Department of Health 2009). The service was “You’re welcome” accredited.

  • The service participated in local and national audits and used the outcomes to inform, develop and improve care pathways and young people’s care and treatment.

  • Staff worked well together as part of a multidisciplinary and multi-agency team to coordinate and deliver young people’s care and treatment effectively. We saw evidence that staff were actively committed to working collaboratively with external organisations, local network and commissioners in order to deliver joined up care for young people.

  • Staff were provided with support, such as appraisals, induction, supervision and role specific training to carry out their roles effectively and competently.

  • Consent practices were well managed and reviewed in line with relevant legislation.

Caring

Updated 2 May 2017

  • The privacy, dignity and confidentiality of young people attending the service was always protected and staff treated them with respect and protected their anonymity at all times.
  • Staff treated young people as individuals and there was a strong visible young person-centred culture within the service.
  • The feedback from young people who used the service and stakeholders was consistently positive.
  • There was counselling and emotional support available to young people who attended the service.

Responsive

Updated 2 May 2017

  • The service was planned at suitable times with the aim of meeting the needs of young people and to ensure the service was convenient and accessible to the local population. For example, the provision of a Saturday morning clinic.
  • The facilities and premises were suitable for the delivery and effectiveness of the service.
  • There was a proactive approach to understanding the needs of different groups of young people and to deliver services in a way which supported them and demonstrated equality.
  • Younger and vulnerable people were prioritised through a triaging system.
  • Comprehensive information was available to clients on various topics on their website and leaflet.
  • There were complaint leaflets available in the clinic. The organisation involved young people in designing the complaints leaflets and forms to ensure they were user-friendly.

However,

  • At times clients experienced a delay in waiting times prior to being seen.

Well-led

Updated 2 May 2017

  • The organisation vision and values were embedded within the service. Staff were positive about the values and had been instrumental in developing them.
  • There were clear and effective governance systems.
  • Brook Euston provided information on their services to their commissioners and reported progress against constructed delivery outcomes.
  • The local leadership shaped the culture through effective engagement with staff and young people who used the service.
  • The organisation worked and engaged with young people, for example by including them in their board of trustees and involving them in the development of policies and materials.
  • There was a culture of learning, openness and transparency among staff.
  • Staff told us they felt respected and valued by their colleagues and managers. They said they enjoyed working at Brook and were passionate about the service they provided.