We carried out a review of the data available to us about Nelson House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nelson House, you can give feedback on this service.
Nelson House is a residential care home providing accommodation and personal care for up to four people. At the time of the inspection three people were receiving support. The property is a two-storey building with individual bedrooms and communal living areas with a large garden to the rear of the property. The service offers 24-hour support.
People’s experience of using this service and what we found
People who lived at the home told us they felt safe and supported by staff. Staff were recruited safely and received training that was developed and delivered around individual needs.
Feedback received from people and their relatives described a service that delivered high quality person-centred care. The provider supported and guided people to independently take their prescribed medicines safely.
People were supported to have maximum choice and control of their lives in the least restrictive way possible and in their best interests; the policies and systems in the service supported his practice.
People had person centred care plans and were supported to access healthcare services. Staff recognised changes in people's health and sought professional advice appropriately. People were supported and provided with sufficient food and drink to meet their dietary needs.
The provider focused on building and maintaining open and honest relationships with people, their families and friends. People were consistently treated as individuals and changing needs were responded to quickly.
The provider had quality assurance tools in place to monitor the quality of care and support provided. The management team was open and responsive.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting how they were meeting the underpinning principles of Right support, right care, right culture.
Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests, aspirations and goals.
Staff promoted equality and diversity in their support for people. They understood people’s cultural needs and provided culturally appropriate care.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
The culture of the service was positive, person centred and promoted good outcomes for people.Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 30 April 2021 and this is the first inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.