Medical Emergency Solutions Limited

Our rating of this location was good because:

• The service provided mandatory training in key skills, including safeguarding, to all staff and made sure everyone completed it. The service controlled infection risk well and kept equipment clean. Staff identified and quickly acted upon patients at risk of deterioration.
• The service had enough staff with the right qualifications, skills, training and experience to provide the right care and treatment. Records were clear, up to date, stored securely. Staff[KU1] gave patients pain relief when they needed it.
• Leaders supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities

However:

• The services policies and procedures were not all appropriate for the service and did not always reference national guidelines and best practise.
• The provider did not have effective systems in place to identify and manage risks and performance
• The provider does not have communication aids/ pictures in all vehicles.
• There was limited opportunities for patients to provide feedback