Medical Emergency Solutions Limited

Updated 4 July 2022

Medical Events Solutions is operated by Medical Event Solutions Limited. Medical Events Solutions is the registered location. Medical Event Solutions transports patients from events to hospital in the event of a medical emergency and this falls in the scope of regulation. The service provides emergency and urgent care and a patient transport service.

The service is registered with CQC for the regulated activity transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury.

We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 3 May 2022.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it would normally provide. There are some exemptions from regulation by CQC which relate to types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Medical Events Solutions provides services to patients taking part in or attending a sport or cultural event. These types of arrangements are exempt by law from CQC regulation.

We inspected this service using our comprehensive inspection methodology. We carried out a short notice announced inspection on 03 May 2022. We have not previously rated this location. To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?

Where we have a legal duty to do so, we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate. Throughout the inspection, we took account of what staff told us and how the provider understood and complied with the Mental Capacity Act 2005. This will be the first time we have rated the service. The regulated services provided by this ambulance service within scope consisted of two transfers between emergency and urgent care. Where our findings on patient transfer services – for example, management arrangements – also apply to other urgent and emergency care, we do not repeat the information but cross-refer to patient transfer services.

Updated 4 July 2022

Our rating of this location was good because:

• The service provided mandatory training in key skills, including safeguarding, to all staff and made sure everyone completed it. The service controlled infection risk well and kept equipment clean. Staff identified and quickly acted upon patients at risk of deterioration.
• The service had enough staff with the right qualifications, skills, training and experience to provide the right care and treatment. Records were clear, up to date, stored securely. Staff[KU1] gave patients pain relief when they needed it.
• Leaders supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities

However:

• The services policies and procedures were not all appropriate for the service and did not always reference national guidelines and best practise.
• The provider did not have effective systems in place to identify and manage risks and performance
• The provider does not have communication aids/ pictures in all vehicles.
• There was limited opportunities for patients to provide feedback

Updated 4 July 2022

Updated 4 July 2022