13 June 2023
During a routine inspection
We rated it as good because:
- The service had enough staff to meet its contractual obligations with its clients. Staff had training in key skills and understood what processes to follow when identifying potential safeguarding scenarios. The service managed incidents well and learned lessons from them.
- Staff worked to best practice and relevant guidelines. Managers monitored the effectiveness of the service and made sure staff were competent.
- The provider planned its services to meet the needs of its clients.
- Leaders ran its service [EC1] well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. Staff were committed to improving services continually.