Eventide Residential Home (Eventide) is a residential care home providing personal care to up to 18 older people. At the time of our inspection there were 17 people using the service.
Eventide Residential Home Limited is a charitable organisation which is overseen by a voluntary committee. Eventide is an older style property close to the centre of Bude and local beaches. The
accommodation is spread over three floors and there was a working lift.
People’s experience of using this service and what we found
People received their medicines as prescribed and in line with their personal preferences. When people preferred to administer their own medicines there were robust systems in place to support this. Records to show when people had received medicines for use as required did not contain the necessary detail to minimise any risk. The registered manager addressed this at the inspection.
The service was clean and people’s rooms reflected their personal taste. Any necessary repairs were completed quickly. Shared bathrooms were functional but did not provide a relaxing environment.
There were enough staff to support people and ensure they were safe and occupied. Staff had received relevant training and told us they were well supported and enjoyed working at Eventide. Pre-employment checks were in place to ensure new staff were suitable to work in the sector.
People and their relatives said Eventide provided a safe and caring service. One relative commented; “[Family member] feels safe there. They make sure she is okay. They give her full attention.” Staff had access to safeguarding information and were confident about systems for raising concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff worked in line with the principles of the MCA and sought people’s consent before providing personal care. People were fully involved in decisions about how their care was provided. Staff supported people to maintain their independence.
The registered manager was supported by the organisations trustees who made monthly quality assurance visits. These were also used as an opportunity to gain feedback from residents. This was underpinned by regular meetings for residents, families and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 30 August 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We have made recommendations about the management of medicines for use when required and supporting people’s sensory needs in the environment.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.