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Eventide Residential Home Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 30 August 2018

We carried out an unannounced inspection of Eventide on 31 July 2018. The last comprehensive inspection took place on 5 July 2017 when we identified breaches of the legal requirements and rated the service requires improvement. On 24 October 2017 we carried out a focused inspection and found improvements had been made and the service was no longer in breach of the regulations. We did not change the ratings at that time as we wanted to be sure the improvements would be sustained.

Eventide is a ‘care home’ that provides care for up to 18 adults. At the time of the inspection 17 people were living at the service. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Eventide Residential Home Limited is a charitable organisation which is overseen by a voluntary committee. The accommodation was in an older style property close to the centre of Bude and local beaches. The accommodation was spread over three floors and there was a working lift. There was a lounge and a conservatory where people could choose to spend their time.

There was a registered manager in post who was responsible for the day-to-day running of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People told us they felt safe living at Eventide. Comments included; “I feel safe, I just press the call bell and they come quite quickly” and “I had a fall in my room and the staff heard me fall and came straight away so I feel safe.” The atmosphere was relaxed and friendly. Staff supported people to move around and encouraged people to be independent.

People received their medicines as prescribed and their health was well maintained. We identified some concerns in how medicines were administered and medicine recording systems and we have made a recommendation about this in the report.

There was a stable staff team in place who knew people well. New staff were required to complete and induction and some initial training. Training was regularly refreshed. Supervisions, annual appraisals and staff meetings enabled staff to raise any issues or suggestions.

People were supported to have maximum choice and control of their lives. There were no restrictive practices in place and people were able to make day to day choices about where and how they spent their time. They were asked for their views of the service regularly and told us they would not hesitate to raise any concerns. members of the management committee visited the service regularly to talk with people and staff about their experiences.

Care plans outlined people's needs in terms of care and support. There was also information about their personal histories and life experiences. This enabled staff to identify what mattered to people and helped facilitate meaningful conversations. The care plans were reviewed regularly to help ensure they gave an accurate picture of people's needs. Staff told us they worked well as a team and were kept up to date with any changes in needs.

People had access to a range of activities both inside and outside of the service. Staff told us this was an area of the service that had improved since our last inspection. The activities provided were in line with people's interests and preferences.

The registered manager was supported by a deputy manager and senior care workers. Key workers had oversight of individuals care plans and arranged appointments for people. Regular audits were carried out to identify any areas for improvement. The registered manager informed CQC of any significant events in line with their legal ob

Inspection areas

Safe

Good

Updated 30 August 2018

The service was Safe. Staff were knew how to recognise and report potential abuse. They were confident any concerns would be taken seriously.

People received their medicines as prescribed. However, some associated records were not always an accurate reflection of what medicines people had received.

Staffing levels were sufficient to meet people's needs. Staff responded quickly to any requests for support.

Effective

Good

Updated 30 August 2018

The service was Effective. Staff were supported by a system of induction, training, supervision and appraisals.

People had choice and control over their day to day lives.

People received support from external healthcare professionals when required.

Caring

Good

Updated 30 August 2018

The service was Caring. People told us they were treated with compassion and kindness.

Family and friends visited when they wished and were made welcome.

Staff respected people�s wishes and provided care and support in line with those wishes.

Responsive

Good

Updated 30 August 2018

The service was responsive. People received personalised care and support which was responsive to their changing needs. Care plans gave clear direction and guidance for staff to follow to meet people�s needs and wishes.

Staff supported people to take part in social activities of their choice and access the local community.

People and their families told us if they had a complaint they would be happy to speak with the management and were confident they would be listened to.

Well-led

Good

Updated 30 August 2018

The service was well-led. There was a positive culture within the staff team with an emphasis on providing a good service for people.

People and their families told us the management were very approachable and they were included in decisions about the running of the service.

There were effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed.