We carried out a review of the data available to us about Elite Support Providers Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elite Support Providers Ltd, you can give feedback on this service.
People’s experience of using this service and what we found
Safe recruitment processes were in place to ensure staff were suitable for their roles. People told us they felt safe with the staff supporting them. Risk to people’s safety and wellbeing were managed in a way which promoted people’s independence. There were sufficient staff to cover all care visits and staff arrived on time for calls. Where people required support with their medicines this was provided safely by competent staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service worked closely with healthcare professionals to achieve the best outcomes for people.
Assessments were completed prior to people receiving their care to ensure their needs could be met. People and their relatives were involved in developing their care plans which were reviewed on a regular basis. Staff knew people well and had formed positive relationships. People felt their views were listened to and that staff respected their dignity.
Quality assurance processes were in place to monitor the quality of care people received. Feedback and compliments from people and relatives demonstrated they were happy with all aspects of the service. There was a positive culture within the service and people and staff both felt valued by the provider and care manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 23 January 2020). Although no breaches of regulations were identified we needed to ensure that improvements were sustained following our inspection in April 2019. Since our last inspection the service has changed their name from Quintessential Support Brokers and is now registered under Elite Support Providers Ltd. The location of the registered office has also changed.
At this inspection we found the provider had ensured improvements had been embedded into practice.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.