- Homecare service
Elite Support Providers Ltd
Assessment report published 19 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 10 July to 24 July 2026.
Elite Support Providers Limited provides personal care to people in supported living settings and home care support to people living in their own homes. This report is in relation to the homecare service. CQC only inspects where people are receiving a regulated activity. At the time of this assessment 2 people received the regulated activity of personal care.This assessment was prompted due to safeguarding concerns we had received about people using the service. This assessment was announced 24 hours prior to our visit. This was because we wanted to make sure someone would be available to support us with the inspection.
The provider did not always ensure effective governance and oversight of the service. Care plans, risk assessments and medicines records were not always accurate, complete, person-specific or up to date. Accidents and incidents were not consistently recorded, monitored or analysed to identify learning, mitigate risks and drive improvement. The provider did not always demonstrate transparency or a clear understanding of their statutory requirements. The provider did not always demonstrate how they ensured lessons were learnt from the previous assessment to drive improvement and safe care for people using the service. We did not always find the registered manager displayed transparency with us.
We were not assured staff always received the appropriate training to ensure they had the skills to support people. Governance and quality assurance systems were not always effective and had not identified or addressed all the shortfalls found during the assessment. During this assessment we identified a breach of legal regulation in relation to good governance. We spoke with the registered manager and relatives of people using the service. The provider had systems to monitor incidents and promote learning. Care records demonstrated staff knew people well, treated them as individuals, and encouraged independence.
Relatives said the service responded promptly to people’s needs. Staff were recruited safely. Quality monitoring took place within the service and actions were identified for follow up.
People's experience of this service
Relatives we spoke with were positive about the care their family members received. Families told us the care was delivered in person-centred ways, and staff knew people’s needs. One relative said, “[staff] are kind and caring.”