17 May 2022
During a routine inspection
Silvermere is a domiciliary care agency which provides care to people in their own homes. At the time of the inspection one person were receiving personal care.
People’s experience of using this service:
There were appropriate adult safeguarding procedures in place to protect people from the risk of abuse. Risks were identified and guidance for staff on how to manage these risks was in place. Appropriate recruitments procedures were in place and there were enough staff to meet people’s needs. People were protected from the risk of infection.
Assessments were carried out prior to people joining the service to ensure that people’s needs could be met. Staff had completed mandatory training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough to meet their needs.
Staff were kind and caring and treated people in a respectful manner. People’s capacity to consent to their care and support was documented. People and relatives were involved in planning their care needs and knew how to make a complaint if they needed to.
The provider's quality assurance systems were effective. Feedback was sought from people about the service.
Rating at last inspection: This service was registered with us on 04/03/2021 and this is their first inspection.
Why we inspected: This was a planned inspection to assess if the provider was complying with our regulations.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.