Silvermere Healthcare Services

Updated 1 July 2022

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal

requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

At the time of the inspection there was no registered manager in place. There was a manager who had been in post since April 2022 and has applied to be the registered manager. This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection This inspection site visit took place on 17 May 2022 and was announced. We gave the service 48-hours’ notice of the inspection visit, because we wanted to be sure the office staff would be available for the inspection.

What we did

Before the inspection: We reviewed information; we had received about the service. On this occasion the provider was not asked to send a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection: We spoke to the manager and the nominated individual who was also a staff member. We spoke with one person to ask their views about the service. We reviewed the care records of one person and training records for one staff member. We also looked at records related to the management of the service such, accident and incident records, quality audits and policies and procedures.

Updated 1 July 2022

About the service:

Silvermere is a domiciliary care agency which provides care to people in their own homes. At the time of the inspection one person were receiving personal care.

People’s experience of using this service:

There were appropriate adult safeguarding procedures in place to protect people from the risk of abuse. Risks were identified and guidance for staff on how to manage these risks was in place. Appropriate recruitments procedures were in place and there were enough staff to meet people’s needs. People were protected from the risk of infection.

Assessments were carried out prior to people joining the service to ensure that people’s needs could be met. Staff had completed mandatory training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough to meet their needs.

Staff were kind and caring and treated people in a respectful manner. People’s capacity to consent to their care and support was documented. People and relatives were involved in planning their care needs and knew how to make a complaint if they needed to.

The provider's quality assurance systems were effective. Feedback was sought from people about the service.

Rating at last inspection: This service was registered with us on 04/03/2021 and this is their first inspection.

Why we inspected: This was a planned inspection to assess if the provider was complying with our regulations.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.