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Inspection carried out on 20 September 2016

During a routine inspection

Ross Court Care Home is located in Ross-on-Wye, Herefordshire. The service provides accommodation and care for up to 42 older people. On the day of our inspection, there were 34 people living at the home, some of whom were living with conditions such as dementia and Parkinson’s disease.

The inspection took place on 20 September 2016 and was unannounced.

There was a registered manager at this home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were involved in decisions about how to keep them safe. People enjoyed their freedom and the ability to go out as they choose. Staffing levels were determined by the needs of people living at the home.

People received their medicines safely and as prescribed by their GP.

There was a focus on people enjoying their meals and creating a restaurant experience. People were involved in decisions about the meals which were provided and how they were served.

People's privacy was respected. People enjoyed positive and respectful relationships with staff. People's individual faiths and beliefs were encouraged.

People were encouraged to set themselves goals and to have aspirations and were supported to achieve these, including things they thought were no longer possible. This enhanced people's quality of life and wellbeing.

People's feedback was sought and used to inform how the home was run. People's changing needs were responded to.

People lived in a positive environment in which staff felt listened to and were motivated in their roles. Links with the local community were used to benefit people. The quality of care people received was regularly reviewed to ensure high standards were maintained.