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Inspection Summary

Overall summary & rating


Updated 19 October 2016

Ross Court Care Home is located in Ross-on-Wye, Herefordshire. The service provides accommodation and care for up to 42 older people. On the day of our inspection, there were 34 people living at the home, some of whom were living with conditions such as dementia and Parkinson’s disease.

The inspection took place on 20 September 2016 and was unannounced.

There was a registered manager at this home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were involved in decisions about how to keep them safe. People enjoyed their freedom and the ability to go out as they choose. Staffing levels were determined by the needs of people living at the home.

People received their medicines safely and as prescribed by their GP.

There was a focus on people enjoying their meals and creating a restaurant experience. People were involved in decisions about the meals which were provided and how they were served.

People's privacy was respected. People enjoyed positive and respectful relationships with staff. People's individual faiths and beliefs were encouraged.

People were encouraged to set themselves goals and to have aspirations and were supported to achieve these, including things they thought were no longer possible. This enhanced people's quality of life and wellbeing.

People's feedback was sought and used to inform how the home was run. People's changing needs were responded to.

People lived in a positive environment in which staff felt listened to and were motivated in their roles. Links with the local community were used to benefit people. The quality of care people received was regularly reviewed to ensure high standards were maintained.

Inspection areas



Updated 19 October 2016

The service is safe.

People were involved in decisions about keeping them safe. People's freedom was encouraged. People were supported by staff who knew their individual safety needs. People received their medicines safely and as prescribed by their GP.



Updated 19 October 2016

The service is effective.

There was an emphasis on people eating well and enjoying their mealtime experience. People enjoyed the quality of food provided and the choices offered and were involved in making improvements to menus and the dining experience.

People received input from a range of health professionals, as required.



Updated 19 October 2016

The service is caring.

People and relatives were positive about the care provided. People were supported to maintain their faiths and beliefs. People's privacy was respected.



Updated 19 October 2016

The service is very responsive.

People were encouraged to fulfil their ambitions and to achieve things they felt they were no longer able to. People enjoyed the range of social opportunities provided within the home.

People were involved in the running of the home and their ideas and suggestions were captured and acted upon. The service was flexible and adapted to meet people's changing needs.



Updated 19 October 2016

The service is well-led.

People, relatives and staff were positive about the registered manager and the running of the home. Quality assurance measures were in place to ensure that high standards of care were maintained. People and staff were asked for their views on how the home was run, and their views were used to implement improvements.