Ross Court Care Home

Updated 30 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors.

Service and service type

Ross Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Ross Court Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

During the inspection

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with 4 people and 1 person’s relative about their experience of the care provided.

We spoke with 6 members of staff including the registered manager, the deputy manager, a senior carer, a maintenance person and the administrator of the service. We reviewed a range of records. These included care plans for 4 people, multiple medicines records, 3 staff files in relation to recruitment, and a variety of records relating to the management of the service.

Updated 30 September 2023

About the service

Ross Court Care Home is a care home providing accommodation and personal care to up to 42 people. The service supports older people including people who live with dementia. At the time of our inspection there were 23 people using the service.

People’s experience of using this service and what we found

People told us they felt safe living at Ross Court Care Home. Staff had received safeguarding training and were clear on how and when to raise concerns. Where appropriate, actions were taken to keep people safe. Staff contacted health professionals when people's health needs changed. Staff followed good infection control practices. A programme of refurbishment was taking place around the home. Safe staff recruitment systems were in place. There were enough staff to provide safe care.

People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible; the policies and systems in the service promoted this practice.

An activities team organised a rich programme, whereby different things to do for fun and interest were offered for those who wished to participate. People had opportunities to maintain and develop relationships with visitors to widen their social networks. There was a complaints procedure in place and people felt confident to raise any concerns either with staff or the registered manager if they needed to. People were supported at the end of their lives in ways which reflected their choices and wishes.

There was a positive person-centred culture at the service which ensured good outcomes for people. Governance systems and processes were in place to measure the quality of care and drive improvement. People, their relatives and staff were asked for feedback about the service in order to continuously develop and improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was good (published 9 March 2022).

Why we inspected

We received concerns in relation to refurbishment of the service and its impact on people. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has not changed and remained good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.