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South East and South Derbyshire Home Care Good

This service was previously registered at a different address - see old profile


Inspection carried out on 12 October 2016

During a routine inspection

We inspected this service on 12 and 13 October 2016. This was an announced inspection and we telephoned the week prior to our inspection in order to arrange home visits and telephone interviews with people. The service provides care in people’s homes to older people and people with debilitating illness and long term conditions such as dementia. The service is available in the Erewash region of Derbyshire. At the time of the inspection 146 people were being supported by the service.

This was the first inspection visit since the service registered with us in October 2014.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and staff knew how to raise any concerns to protect people from harm. We saw that risk assessments were in place to provide guidance to the equipment which was provided. When required staff had raised concerns and other equipment had been provided to support people. People told us they received support from a regular group of carers. The service ensured there was a thorough recruitment check undertaken before staff commenced their employment. When medicine support was required we saw that it was provided to meet individual’s level of support.

Staff had received training to support people’s needs and new staff received an induction to enable them to be confident in their role. This involved a training package, support from experienced staff and continued support. Staff knew about people’s individual capacity to make decisions and understood their responsibilities to support people and when relevant best interest decisions had been made. Where required people received a choice of meals and records were maintained to support people’s nutrition. People were supported to maintain their health and wellbeing with ongoing healthcare support.

People had established positive caring relationships with the staff. People were encouraged to be independent and have their needs met in a way they choose. Respect for the person was maintained and people’s dignity was upheld.

Assessments and person centred care plans had been completed to identify the care needs of the person. The service supported people to pursue their hobbies and interests. A complaints procedure was available and any concerns raised had been addressed.

The service had an open approach and clear values which staff felt supported them in their role. People were given the opportunity to provide feedback on their care and the service. A range of audits were used to monitor the quality of the service and were used to develop improvements to the service.