Seacroft Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans reflected people’s needs and preferences and provided staff with guidance about how to support them in the right way. Records showed people’s care was reviewed regularly. Staff told us they were kept up to date with people’s changing needs.

People and those who were important to them were involved in planning and reviewing care. One person living with dementia said they would like to know more about their care plan. The registered manager told us they were looking at different ways to help people living with dementia have more meaningful involvement in planning and reviewing their care when they were not able express their thoughts and needs easily.

The provider understood the diverse health and care needs of people and their local communities, so care was joined up, flexible and supported choice and continuity. Information was available and shared between services as needed to ensure people's care and treatment needs could be assessed and met. People said they had access to a range of health and social care providers when needed.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information was displayed around the service in various formats, such as pictures and signs, to help people understand it. This included signage to help people living with dementia find their way around the service.

We saw staff taking account of people’s different ways of communicating to ensure they understood information. For example, using gestures, objects of reference and looking at people directly when speaking. The registered manager and staff also told us how they took account of things like the time of day and a person’s mood state when providing information as these issues could impact on the person’s understanding and retention of the information.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People told us they knew how to raise concerns. One person told us how the registered manager had acted swiftly to resolve a complaint they had about their care. They said they were happy with the way in which it was dealt with and had no problems since.

Records showed regular meetings were held with people where they could share ideas, voice their opinions or raise issues. Catering staff talked about how the meetings had helped them make mealtime experiences more person centred because of people’s feedback.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff understood how to access health and social care support services when people needed them. When people needed to go to, for example a local hospital appointment, staff made sure they had arranged things like appropriate transport, equipment and information to go with them.

Staff told us how they had developed positive working relationships, for example, with the local district nursing teams to ensure people had good access to that service.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People’s personal preferences and wishes as they moved towards the end of their life were clearly recorded. A member of staff told us how they had followed a person’s end of life plan to ensure they were not alone and had music playing when they passed away.