Seacroft Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they were treated very kindly and with respect and dignity. One person said, “I get on ever so well with staff, they give me respect and I give it back.” We saw staff taking time to sit and chat with people about day-to-day subjects, they showed they were actively listening to people by following up on any requests or giving reassurance.

A relative said, “[Staff] are very patient and kind, always encouraging, very respectful and maintain everyone's dignity, I feel so much more reassured and settled now [loved one] is in such a lovely place.” Another relative told us, “The staff interaction with all the residents is great, very respectful and always encouraging them, [loved one] thinks it's a lovely place as well and has really settled.”

Visitors were welcomed in a pleasant and respectful way. A relative said, “The first time we walked in we were really surprised how welcoming it was.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care records clearly reflected people’s individuality and preferences. Staff understood the importance of treating people as individuals. A staff member described how they supported a person living with dementia to keep doing the types of ‘jobs’ (person’s own description) they had done before they retired from employment. This helped them to feel engaged with the wider service and significantly reduced their experience of distress and anxiety.

Activity co-ordinators used information about people’s preferences, strengths and interests to develop a varied social activity programme with them. In addition, time was set aside each week for them to support people to pursue more individualised activities if they wished to.

Catering staff spoke knowledgeably about how they would provide for people’s individual dietary preferences, for example, a vegan diet.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices about their everyday lives such as, what to wear, what to eat and where to spend their time. If people were not able to make or express their choices easily, staff used different methods to support them. For example, meal choices were presented on ‘show plates’ or by way of picture menus so people could make informed choices.

Staff supported people to maintain their independence to whatever level they were able and wanted to. For example, one person told us how staff supported them to administer their own daily injections. Another person said staff supported them to do as much personal care as they could themselves, then helped with the parts they could not complete on their own. A small kitchen area had also been developed so people could make their own breakfast, snacks and drinks.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We saw staff responded quickly to people’s requests for help and support, including answering call bells. Where people were unable to make use of a call bell, staff carried out regular checks to make sure they were safe and attend to any needs or requests.

One person told us they sometimes had to wait a little while for help but understood why as staff can be busy helping others. Another person said they always had their needs met in a timely way. A relative told us, “There’s always staff in the communal areas looking out for people, no issues with the amount of staff they have on, when someone wants help they are there to give it right away.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were consistently positive about the support they received. They spoke about having regular team meetings so they were kept up to date. They said they had regular supervision sessions that focused on how they were and what support they needed to be able to develop in their roles.

Staff told us the registered manager and senior staff were always available for support, and they were encouraged to voice their opinions and ideas. All of the staff we spoke with said they felt comfortable raising any concerns or issues they may have and were confident the registered manager would respond quickly and in the right way. A staff member told us, “It’s good communication and the support network is amazing [in the service].”