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Regency Manor Care Home Outstanding

The provider of this service changed - see old profile

We are carrying out a review of quality at Regency Manor Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.


Inspection carried out on 30 November 2016

During a routine inspection

The inspection was unannounced on 30 November, 1, 2 and 5 December 2016.

Regency Manor Care Home is a nursing and care home for up to 69 older people some of whom may be living with dementia in Poole. Nursing care is not currently being provided at Regency Manor Care Home. There were 62 people living at the home which is divided in to six separate living units over three floors. Two of the living units, Lilliput and Dolphin were specifically for people living with dementia; Dolphin was a female only unit.

We last inspected Regency Manor Care Home in January 2014 and they met the regulations.

The registered manager has been registered since November 2013. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We saw people received care and support in an exceptionally personalised way. Staff knew people well, understood their needs and the way they communicated if they were living with dementia. Care was focused on people's wishes and preferences. This meant people were able to maintain their independence and achieve a good sense of self-worth and wellbeing. The impact this had on people was outstanding and had resulted in them being settled, content and helped them to lead as full and active lives as they wanted to.

Staff developed exceptionally positive and caring relationships with people and their families. Staff were very motivated and demonstrated a commitment to providing the best quality care to individuals in a compassionate way. People’s privacy and dignity was maintained at all times during the inspection. People received outstanding end of life care and people experienced a comfortable and dignified death. Bereaved relatives told us the ongoing care and support both during and following the time of their family member’s death had been exceptional.

People’s mealtimes were positive and sociable experiences. Staff were innovative in the ways they supported people who were living with dementia to eat and drink and this improved their health and wellbeing. People told us they enjoyed the food and that the catering staff made sure they had food and drinks they liked.

People's independence and wellbeing had been enhanced by improvements made in the internal and external environment of the home. Staff used their knowledge of best practice evidence to make the environment suited to the needs of people including those living with dementia.

People, relatives and professionals consistently told us about the excellent care they received from well trained staff who demonstrated the correct levels of knowledge and skills required which had a positive impact on people's health and wellbeing. People received outstanding effective care by staff who understood the needs of people living with dementia.

Staff were recruited safely and people were involved in the recruitment of staff. There were enough staff to meet people’s needs. Staffing levels were based on people’s individual needs and this made sure their personal care, social and emotional wellbeing needs were met.

People were supported to express their views and were involved in decision making about their care and were offered day to day choices. Staff sought people's consent for care and treatment and ensured they were supported to make as many decisions as possible. Staff confidently used the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). Where people lacked capacity, relatives, friends and relevant professionals were involved in best interests decision making.

People received a consistently high standard of care because staff were led by an experienced, and proactive registered manager. The staff team were highly motivated and enthusiastic, and committed to

Inspection carried out on 17 January 2014

During a routine inspection

We spoke with seven people, five relatives, six staff, the manager, deputy manager and director of care for the provider. The majority of people living at Regency manor were living with dementia.

There were eighteen people living at Regency Manor Care Home. One person was staying at the home for a week’s short stay. At the time of the inspection the home was not providing nursing care.

People and their relatives spoke positively of their experiences at the home. We observed a relaxed atmosphere and positive relationships between people, relatives and staff. One person we spoke with told us, “I am very well looked after now thank you, staff are wonderful”. One relative said, “I am fully involved in things regarding mum, I wasn’t happy before (under the previous provider) but I am now. Things couldn’t be better”.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People and their relatives told us individuals experienced care, treatment and support that met their needs.

People were protected from the risks of inadequate nutrition and dehydration.

People who used the service were protected from the risk of harm because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

There were effective systems in place to assess and monitor risks to people and to regularly check and monitor the care, safety and quality of the service people received.