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Regency Manor Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 3 January 2020

About the service

Regency Manor Care Home is a purpose built residential care home. It can accommodate up to 69 people on six separate units in one building. Three units specialise in providing care to people who live with dementia at different stages. There were 62 people living or staying at the home at the time of the inspection. Nursing care is not provided at Regency Manor Care Home.

People’s experience of using the service and what we found

People told us they were happy and comfortable living at Regency Manor Care Home. Our observations showed people liked the staff, who knew them well and provided support and care with warmth, kindness, patience, respect and dignity.

During the inspection the provider made improvements to shortfalls identified regarding the recording and storage of medicines, staffing levels on one living unit and the management of complaints. The provider had reacted responsively and took immediate action to rectify the shortfalls found. They had also conducted further investigations and had identified areas where further improvement was needed such as, completion of staff supervisions, food and fluid monitoring, recording and specialised training.

Following improvements made during the inspection, medicines were managed, stored and administered safely. People were supported to take their medicines safely by staff who had received the appropriate levels of training.

We received positive feedback from relatives and health professionals about the service provided by the management team and staff. Staff understood how to identify and report abuse and felt well supported in their roles. There were regular staff meetings and they completed a variety of training courses to enable them to carry out their roles competently.

There was an open, honest and supportive culture within the home. There was a culture of learning from events and incidents in the home to drive a process of continual improvement and therefore improve the service for people.

Risks to people’s health, safety and well-being were assessed and management plans put in place to ensure risks were reduced as much as possible. People received person centred care from staff who knew them well and had developed kind, meaningful relationships with them.

People were supported by safely recruited staff. The provider had identified staffing levels needed increasing and had implemented additional staff during the inspection. Staff were appropriately trained and experienced to support people in ways that suited them. Communication styles and methods were tailored to individual people and staff supported people to understand the choices available to them.

People were supported to socialise and pursue their hobbies and interests and encouraged to maintain relationships to reduce their risk of social isolation. Care plans were individualised, detailed and up to date about people’s needs and preferences.

People were enabled to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked collaboratively with health care professionals to ensure people received the best care and support at all times. Staff were responsive to people’s changing support needs and adapted care and support according to their health needs.

Relatives and staff spoke positively of the acting manager and felt the service was well led. There were quality assurance systems in place to drive improvement and ensure the home offered a safe, effective, caring and responsive service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was outstanding (published February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the

Inspection areas



Updated 3 January 2020

The service was safe.

Details are in our safe findings below.



Updated 3 January 2020

The service was effective.

Details are in our effective findings below.



Updated 3 January 2020

The service was caring.

Details are in our caring findings below.



Updated 3 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 3 January 2020

The service was well-led.

Details are in our well-led findings below.