We carried out a review of the data available to us about Right at Home Chichester & Bognor Regis on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Chichester & Bognor Regis, you can give feedback on this service.
Right at Home Chichester and Bognor Regis is a domiciliary care agency. At the time of our inspection the service was supporting eleven people. The service provides personal care to adults living in their own homes, some of whom were living with conditions such as dementia, neurological conditions and general frailty. CQC only inspects the service being received by people provided with 'personal care', which includes help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe with the care they received. People were protected from the risk of abuse and improper treatment and staff knew how to identify potential harm and report concerns. Risks to people's safety had been assessed, monitored and managed. Comments from people and their relatives were “All I know is I feel safe. Very safe”. And “ I have never been concerned about safety”.
People received support from a skilled and consistent team of staff who knew them well. People benefitted from having support from staff who had a good understanding of their individual needs. There were sufficient numbers of staff to ensure people did not feel rushed and people received their support on time.
People were treated with kindness and compassion and staff were friendly and respectful. People and their relatives spoke positively about staff and the care they received. People and relatives told us they could not praise the service highly enough. People told us staff were “very good, polite and helpful”, and “It’s been an amazing service”.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The culture of the service was positive, and people and staff were complementary of the registered manager and provider. Systems and processes were in place to monitor the quality of the service being delivered. Staff told us it was a good place to work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 January 2021 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.