Background to this inspection
Updated
2 October 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was undertaken by one inspector
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 31 August 2021 and ended on 15 September 2021. We visited the office location on 7 September 2021.
What we did before the inspection
We looked at the information we held about the service. We looked at feedback received about the service prior to the inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with five people who used the service and three relatives about their experience of the care provided. We spoke with six members of staff including the provider and registered manager.
We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek feedback about the service from visitors, staff and people.
Updated
2 October 2021
About the service
Right at Home Chichester and Bognor Regis is a domiciliary care agency. At the time of our inspection the service was supporting eleven people. The service provides personal care to adults living in their own homes, some of whom were living with conditions such as dementia, neurological conditions and general frailty. CQC only inspects the service being received by people provided with 'personal care', which includes help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe with the care they received. People were protected from the risk of abuse and improper treatment and staff knew how to identify potential harm and report concerns. Risks to people's safety had been assessed, monitored and managed. Comments from people and their relatives were “All I know is I feel safe. Very safe”. And “ I have never been concerned about safety”.
People received support from a skilled and consistent team of staff who knew them well. People benefitted from having support from staff who had a good understanding of their individual needs. There were sufficient numbers of staff to ensure people did not feel rushed and people received their support on time.
People were treated with kindness and compassion and staff were friendly and respectful. People and their relatives spoke positively about staff and the care they received. People and relatives told us they could not praise the service highly enough. People told us staff were “very good, polite and helpful”, and “It’s been an amazing service”.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The culture of the service was positive, and people and staff were complementary of the registered manager and provider. Systems and processes were in place to monitor the quality of the service being delivered. Staff told us it was a good place to work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 January 2021 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.