The Care Quality Commission
  • Doctor
  • Independent doctor

Ravenscroft Health

Overall: Good read more about inspection ratings

221, Marsh Road, Pinner, HA5 5NE (020) 8427 0808

Provided and run by:
Ravenscroft Healthcare Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Ravenscroft Health on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Ravenscroft Health, you can give feedback on this service.

15 February 2022

During a routine inspection

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Ravenscroft Health, 221 Marsh Road, Pinner as part of our inspection programme. The provider had not previously been inspected by CQC.

The provider is a private musculoskeletal specialist service.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Ravenscroft Health provides a range of non-surgical interventions, for example physiotherapy, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service was well equipped to treat patients and meet their needs.
  • The service had systems in place to collect and analyse feedback from patients.
  • The service had strong core values and a shared vision for quality improvement.
  • There was a clear leadership structure and staff told us they were supported by management. Staff said Ravenscroft Health was a good place to work.
  • The service had a strong focus on staff wellbeing and had a comprehensive range of benefits available to them.
  • Recruitment, training and practice policy was well managed and up-to-date.

The areas where the provider should make improvements are:

  • Ensure fire risk assessments are up to date.
  • Ensure there is accessible information for patients on how to make a complaint.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care