Ezey Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider assessed the needs of people so they could deliver person-centred care. People with the support of their next of kin had discussed their needs and wishes with staff and felt able to contribute their views on what good personal care looked like. Staff considered all this information which they used to develop person-centred care plans. Care plans were regularly reviewed and updated. Relatives had regular meetings with the registered manager and staff to discuss their family member’s care and request changes as required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received their personal care and support from staff according to their individually assessed needs and wishes. Their care plans were detailed and routinely reviewed and updated. A community-based care professional told us, “Staff follow the detailed positive behavioural support plan which is in place . Staff demonstrated good awareness of the triggers to look out for which indicated [name of person] was becoming distressed, so they knew what action to take to prevent or deescalate these incidents.”

The registered manager and staff worked well together to meet the needs and wishes of the people in line with their care plan and recognised best care practice and standards. Staff undertook a wide range of training, including learning disability and autism awareness and positive behavioural support. The provider ensured staff had information about best practice and legislation. Staff understood people’s individual needs and how these should be met. People had individualised support plans in place which had been developed with support from community-based care professionals, ensuring staff had access to all the relevant information and guidance they needed to prevent or appropriately manage incidents where they might become distressed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager and staff team worked well-together with various community-based care professionals and bodies to support people. Systems were in place to make sure information was shared in a timely manner by everyone involved in people’s care. This all helped to ensure a joined up, consistent approach to delivering safe and effective care.

The provider supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The registered manager and staff assessed and planned for people’s health care needs which included a personalised health care action plan and a hospital passport (A record that tells health and medical staff important details about a person’s needs).

Staff worked well with a range of community-based care and medical professionals and followed any advice they gave to enable the person they supported to live a healthier life. Staff followed people’s agreed health care routine.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People experienced positive outcomes from the care and support they received from the registered manager and staff. Care and support were regularly reviewed to ensure these continued to meet people’s assessed needs and expected outcomes. A relative told us, “[Name of registered manager] visits my [family member] almost daily to check on [them] and to see how the member of staff on shift are doing.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to understand their rights around consent before staff provided them with any care and support. The provider was working within the principles of the Mental Capacity Act 2005 (MCA). The registered manager and staff understood people’s mental capacity and their abilities to make informed decisions about the care they received. Care plans documented mental capacity assessments and decision‑making arrangements. When people could not make certain decisions or consent to their care, processes were in place to make sure any such decisions would be made in their best interests involving all the relevant people and professional bodies.