Ezey Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion. They respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

People were treated with kindness and compassion. A relative told us, “The [registered] manager and staff are all absolutely amazing. They treat my [family member] with so much respect and love. They are like family to us now.” Staff promoted people’s privacy and dignity. A relative remarked, “Whenever I visit my [family member] I always observe staff knocking on [their] bedroom door and asking [them] if they can come in.” A community-based care professional added, “We often observe staff knocking on [person’s] door before entering [their] room.” The registered manager and staff spoke about people they supported in a respectful and affectionate manner.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff treated people as individuals, respected their preferences and routines, and tailored care to meet their personal care needs. Staff understood what mattered to people and ensured care was delivered in accordance with their expressed wishes as set out in their care plan. The plan contained detailed information about people’s strengths, likes and dislikes, spiritual and cultural needs, and how they preferred staff to meet their personal care and support needs and wishes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to make informed choices and to be as independent as possible with the tasks of daily living. A relative told us, “Staff work in tandem to take my [family member] out shopping for clothes so [they] can choose exactly what to wear. Staff also use pictures and photographs to help my [family member] make an informed choice about meals they eat. A staff member added, “We try to encourage [name of service user] to do as many things for [themselves] as [they[ can safely do. This has proven to be very successful in recent years.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and understood the signs, triggers and other factors which might cause them to become anxious or distressed. They had access to information about people’s individual needs and how to minimise behaviours causing distress. This included guidance on appropriate, personalised approaches to safely support people. Staff supported people to access community health and medical care services as and when required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported, valued and able to perform their roles effectively. Staff reported high levels of satisfaction with the support they received from the registered manager who they were in daily contact with. Staff also told us they could request additional support or training as and when required.